The TiVo Forum Support Team actively monitors the Official TiVo Forums 7 days per week. We will make every effort to answer Customer Support-related inquiries within 6 business hours. If these hours of operation and expected response times are not adequate to assist you, please contact us via phone, chat or email during normal business hours.
Please do not post any personal information in the forum, such as your credit card number, account number, phone number, email address, home address, TiVo Service Number or other personal data.
A TiVo Customer Support agent may ask you to send your TiVo Service Number to him/her via a Private Message in this forum. If this occurs, please send no personal information other than the TSN of the TiVo box you wish to discuss. If your request requires the exchange of sensitive information, such as credit card details, please contact us via phone. You may also contact us via chat or email during normal business hours if your request does not require the exchange of sensitive personal information.
You can identify Official TiVo Customer Support Representatives by their username, which always begins with "tivosupport_".
The Support Team does not respond to all posts - only those which would normally be handled by a TiVo Customer Support agent.