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(Last Login: Feb 12, 2018 at 10:52:39 AM) markfranklin
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Problem with Slide Remotes
Feb 12, 2018 at 11:02:06 AM  |  #1

Hi, I am from the UK and use TiVo equipment through our TV supplier "Virgin Media".  I have had three of the TiVo boxes in the house for several years (please see the image below of the equipment):

 

https://www.dropbox.com/s/1zpfyloytxtnymq/TIVO.jpg?dl=0

 

We do not have TiVo slide out remotes in the UK so I bought two of them from America (first the Bluetooth one then the RF one) - images here:

 

https://www.dropbox.com/s/r8cavrvdf3u3tbn/SLIDE1.jpg?dl=0

https://www.dropbox.com/s/7qt22wo3ns0q3or/SLIDE2.jpg?dl=0

 

I have been able to use these two remotes perfectly with the TiVo boxes as well as the standard peanut-shaped ones that came with the boxes.

 

Just recently I have upgraded one of the TiVo boxes to a newer version which is quicker and has more tuners - please see below:

 

https://www.dropbox.com/s/u5inoqh20oz8df3/V6.jpg?dl=0

 

The trouble is, neither of the Slide remotes work with the new box.  They don't even work in IR mode, let alone Bluetooth/RF.  I have tried the global settings clear and tried to re-pair but nothing works.

 

This is very strange, because the remote which came with it DOES work with the older boxes.  So, I have old and new peanut remotes that work on every piece of equipment, but the slides only work on the old boxes.  But I am sure the IR frequency must be the same, because the new remotes control the old boxes fine.

 

I know it is a long shot, but if there are any technical experts out there who could suggest anything I could try, I'd be really grateful.

 

Thank you from the UK,

 

Mark

 

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(Last Login: Feb 13, 2018 at 11:33:36 PM) krkaufman
krkaufman
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Feb 12, 2018 at 12:43:30 PM  |  #2
Try a global reset of the remote, and 221-Clear pairing reset of the DVR?

See this TCF post: https://www.tivocommunity.com/community/index.php?posts/11411851/
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