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(Last Login: Aug 17, 2017 at 4:30:44 PM) mr. k.
mr. k.
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Software Update 20.7.2
Aug 8, 2017 at 4:07:24 PM (Updated: Aug 11, 2017 at 11:11:08 AM)  |  #1

My Roamio Plus and my Mini updated to the new 20.7.2 software. That is very nice! I bought 2 more Minis, but I cannot get them to update. I added their serial numbers to the priority list, but that was 10 days ago and still nothing. I spoke with support and got no help. Anyone know how to actually make the update happen?

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(Last Login: August 21, 2017 8:47 AM) tivosupport_mae
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Aug 9, 2017 at 12:34:07 PM  |  #2

Hello mr. k.,

 

Have you already checked the software version on both Mini's? From TiVo Central > Settings & Messages > Help > Account & System Info > System Information

 

To receive the update sooner, make two more manual service connections until Pending Restart is displayed as the Last Call Status.

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(Last Login: Aug 17, 2017 at 4:30:44 PM) mr. k.
mr. k.
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Aug 10, 2017 at 1:41:50 PM  |  #3

I made 5 manual connections to the TiVo service, no Pending Restart message. I restarted the Mini, still 20.7.1. So how do I get you to send the update to my two new Minis?

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(Last Login: August 21, 2017 8:47 AM) tivosupport_mae
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Aug 10, 2017 at 2:00:04 PM  |  #4

Please give it a few days for it to update.

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(Last Login: Aug 17, 2017 at 4:30:44 PM) mr. k.
mr. k.
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Aug 10, 2017 at 3:48:22 PM  |  #5
It's been about 2 weeks already.
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(Last Login: Aug 15, 2017 at 2:30:09 PM) blee1958
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Aug 12, 2017 at 12:14:36 PM  |  #6

With 20.7.2 update...Under Settings/Display/Closed Captioning...

Clicking on closed captioning option immediately restarts Tivo Premiere.

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(Last Login: Aug 17, 2017 at 4:30:44 PM) mr. k.
mr. k.
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Aug 14, 2017 at 8:36:00 PM  |  #7
Quote:
Originally Posted by blee1958 View the original post

With 20.7.2 update...Under Settings/Display/Closed Captioning...

Clicking on closed captioning option immediately restarts Tivo Premiere.


What does this have to do with my problem? 

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(Last Login: Aug 15, 2017 at 2:30:09 PM) blee1958
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Aug 15, 2017 at 2:31:05 PM  |  #8

Simply pointing out other issues with this software update.  It's a buggy update, apparently.

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(Last Login: Aug 15, 2017 at 4:05:54 PM) mmclaurin
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Aug 15, 2017 at 4:07:40 PM  |  #9

It's more than buggy.  They have eliminated all music and video streaming from your home computer, no longer support TiVo desktop AND it's buggy.  They just eliminated the main reason I bought the unit in the first place.  Gee, THANKS for the great update.  Love it!  Now for the trash bin.

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(Last Login: Aug 16, 2017 at 4:49:59 PM) skitar
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Aug 16, 2017 at 4:51:44 PM  |  #10
Quote:
Originally Posted by mmclaurin View the original post

no longer support TiVo desktop

I was just able to use Tivo Desktop Plus to transfer some recordings from a Premiere XL to my computer.

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(Last Login: Aug 17, 2017 at 4:30:44 PM) mr. k.
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Aug 17, 2017 at 7:18:04 AM (Updated: Aug 17, 2017 at 7:20:47 AM)  |  #11

I can't get my Minis to update to the new 20.7.2, you point out buggy software. Not the same issue. Please start a new thread when you have something different to discuss.

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(Last Login: Aug 17, 2017 at 4:30:44 PM) mr. k.
mr. k.
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Aug 17, 2017 at 7:20:14 AM  |  #12

I've spent a lot of time on the phone with TiVo support, and here on the forum, and I've come to realize there is no one at TiVo who is able to update my Minis. Mae was trying to help, but obviously she has no more to add. I am disappointed.

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