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(Last Login: May 15, 2017 at 9:09:54 PM) ctriste
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Roamio freezing after fast forward
May 10, 2017 at 7:26:47 PM  |  #1

When playing a recording, if I go into the first level of fast forward, then hit play, TiVo frequently freezes for about 5 seconds before resuming play at normal speed. If instead I hit pause twice while fast forwarding instead of play, playback resumes immediately. This is a relatively new problem (past few weeks at most. I searched here and elsewhere expecting lots of people to be complaining, but it seems like I am the only victim of this problem, which is strange. All other playback seems normal.

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(Last Login: November 19, 2017 3:49 PM) tivosupport_ivory
tivosupport_ivory
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May 10, 2017 at 9:05:45 PM  |  #2

Hi ctriste!

We're sorry that you're having issues with playing a recording. Is it happening on just one or on all of your recordings? When did it start to happen?

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(Last Login: Aug 23, 2017 at 12:31:43 PM) rablake
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May 18, 2017 at 4:21:47 AM  |  #3

I have exactly the same problem with my Roamio for the last few weeks.  Usually freezes for 4-5 seconds and often throws up a message about Quick Play for some reason (I never use Quick Play).

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(Last Login: Sep 21, 2017 at 11:36:17 AM) tivosupport_mae
tivosupport_mae
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May 18, 2017 at 1:52:45 PM  |  #4

Oh, that's not good. Have you noticed that the programs that you are watching are starting to pixelate or stutter before it freezes? 


Let's take a look at the DVR Diagnostics to see if it is detecting any abnormalities. To access the diagnostics, you can go into TiVo Central > Settings & Messages > Account & System Info > DVR Diagnostics. Once you are in the diagnostics screen, can you relay the following data to me:


Tuner #
Channel = 
Modulation = 
Signal strength = 
Signal lock = 
Program lock = 
SNR = 
RS uncorrected = 
RS corrected =

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(Last Login: Aug 23, 2017 at 12:31:43 PM) rablake
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May 18, 2017 at 8:31:03 PM  |  #5

There is no pixelation. The picture just freezes for 6 seconds when "play" is hit during slowest FF.

 

Tuner # 0

Channel 5

Modulation QAM256

Signal Strength 100%

Signal Lock  yes

Program Lock Yes

SNR 42 dB

RS uncorrected  0

RS Corrected 0

 

No idea what the last 5 are, but there it is.

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(Last Login: Aug 23, 2017 at 12:31:43 PM) rablake
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May 18, 2017 at 8:43:21 PM  |  #6

OK. I see there are 6 sets of these answers.

 

                                     tuner 1                  2                 3               4                 5

 

Channel                        724                    750              761            760            722

Mod                          QAM256              qam256        qam256       qam256     qam256

Sig Strength                    100                  100               100            100              100

Signal Lock                     Yes                    yes               yes              y                  y

Prog Lock                        yes                    yes               yes              y                 y

SNR                                 41 db                  41db             41            41               42 

RS uncorr                       330                        0                  0              0                 0

RS corr                              79                       0                   0             0                 0

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(Last Login: Sep 21, 2017 at 11:36:17 AM) tivosupport_mae
tivosupport_mae
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May 18, 2017 at 9:06:49 PM  |  #7

We want the SNR to be between 29-35 dB. 41 dB is way too high and is stopping normal functionality on your TiVo DVR. If the signal strength is also above 95% this should be resolved by adding an attenuator to your line preventing the TiVo DVR from getting blasted with signal.

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(Last Login: Aug 23, 2017 at 12:31:43 PM) rablake
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May 18, 2017 at 9:11:04 PM  |  #8

Thanks for the information.

 

Not sure how one lowers SNR or why tivo cannot handle some of this stuff

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(Last Login: Jun 29, 2017 at 6:13:18 PM) judsonjak
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May 19, 2017 at 11:11:48 AM  |  #9

We have the same issue.  How does one add and attenuator to the line?

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(Last Login: Sep 21, 2017 at 11:36:17 AM) tivosupport_mae
tivosupport_mae
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May 19, 2017 at 12:35:54 PM  |  #10

@judsonjak You may need to contact the cable provider and have them put an attenuator on the line.

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(Last Login: Oct 17, 2017 at 8:55:22 PM) pauldallas
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Oct 17, 2017 at 9:01:13 PM  |  #11
SNR and signal strength have nothing to do with this problem. My Roamio has been doing this for several months. Nothing has changed on my end. I believe a firmware update has caused this problem. Recordings are fine and this freezing ONLY happens on the first level of fast forward and TiVo needs to look into to this issue and quite sending people down rabbit holes buying attenuators that won’t fix this problem. This is a firmware issue. Figure out what you broke and fix it.
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