TiVo Help forums

At beginning of post row.
(Last Login: May 15, 2017 at 9:09:54 PM) ctriste
0 followers
Roamio freezing after fast forward
May 10, 2017 at 7:26:47 PM  |  #1

When playing a recording, if I go into the first level of fast forward, then hit play, TiVo frequently freezes for about 5 seconds before resuming play at normal speed. If instead I hit pause twice while fast forwarding instead of play, playback resumes immediately. This is a relatively new problem (past few weeks at most. I searched here and elsewhere expecting lots of people to be complaining, but it seems like I am the only victim of this problem, which is strange. All other playback seems normal.

At beginning of post row.
(Last Login: May 20, 2017 at 4:33:03 PM) tivosupport_ivory
tivosupport_ivory
0 followers
May 10, 2017 at 9:05:45 PM  |  #2

Hi ctriste!

We're sorry that you're having issues with playing a recording. Is it happening on just one or on all of your recordings? When did it start to happen?

At beginning of post row.
(Last Login: May 19, 2017 at 3:30:29 AM) rablake
0 followers
May 18, 2017 at 4:21:47 AM  |  #3

I have exactly the same problem with my Roamio for the last few weeks.  Usually freezes for 4-5 seconds and often throws up a message about Quick Play for some reason (I never use Quick Play).

At beginning of post row.
(Last Login: May 26, 2017 10:52 AM) tivosupport_mae
tivosupport_mae
0 followers
May 18, 2017 at 1:52:45 PM  |  #4

Oh, that's not good. Have you noticed that the programs that you are watching are starting to pixelate or stutter before it freezes? 


Let's take a look at the DVR Diagnostics to see if it is detecting any abnormalities. To access the diagnostics, you can go into TiVo Central > Settings & Messages > Account & System Info > DVR Diagnostics. Once you are in the diagnostics screen, can you relay the following data to me:


Tuner #
Channel = 
Modulation = 
Signal strength = 
Signal lock = 
Program lock = 
SNR = 
RS uncorrected = 
RS corrected =

At beginning of post row.
(Last Login: May 19, 2017 at 3:30:29 AM) rablake
0 followers
May 18, 2017 at 8:31:03 PM  |  #5

There is no pixelation. The picture just freezes for 6 seconds when "play" is hit during slowest FF.

 

Tuner # 0

Channel 5

Modulation QAM256

Signal Strength 100%

Signal Lock  yes

Program Lock Yes

SNR 42 dB

RS uncorrected  0

RS Corrected 0

 

No idea what the last 5 are, but there it is.

At beginning of post row.
(Last Login: May 19, 2017 at 3:30:29 AM) rablake
0 followers
May 18, 2017 at 8:43:21 PM  |  #6

OK. I see there are 6 sets of these answers.

 

                                     tuner 1                  2                 3               4                 5

 

Channel                        724                    750              761            760            722

Mod                          QAM256              qam256        qam256       qam256     qam256

Sig Strength                    100                  100               100            100              100

Signal Lock                     Yes                    yes               yes              y                  y

Prog Lock                        yes                    yes               yes              y                 y

SNR                                 41 db                  41db             41            41               42 

RS uncorr                       330                        0                  0              0                 0

RS corr                              79                       0                   0             0                 0

At beginning of post row.
(Last Login: May 26, 2017 10:52 AM) tivosupport_mae
tivosupport_mae
0 followers
May 18, 2017 at 9:06:49 PM  |  #7

We want the SNR to be between 29-35 dB. 41 dB is way too high and is stopping normal functionality on your TiVo DVR. If the signal strength is also above 95% this should be resolved by adding an attenuator to your line preventing the TiVo DVR from getting blasted with signal.

At beginning of post row.
(Last Login: May 19, 2017 at 3:30:29 AM) rablake
0 followers
May 18, 2017 at 9:11:04 PM  |  #8

Thanks for the information.

 

Not sure how one lowers SNR or why tivo cannot handle some of this stuff

At beginning of post row.
(Last Login: May 23, 2017 at 1:07:17 PM) judsonjak
0 followers
May 19, 2017 at 11:11:48 AM  |  #9

We have the same issue.  How does one add and attenuator to the line?

At beginning of post row.
(Last Login: May 26, 2017 10:52 AM) tivosupport_mae
tivosupport_mae
0 followers
May 19, 2017 at 12:35:54 PM  |  #10

@judsonjak You may need to contact the cable provider and have them put an attenuator on the line.

Number of people who have bookmarked this Bookmarked by: 0  
Number of times this has been viewed Read by: 20
Options
Subscribe with RSS Subscribe with RSS
:
Members who like this