TiVo Help forums

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(Last Login: Sep 13, 2017 at 9:53:40 PM) krkaufman
krkaufman
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"tivosupport_name" vs "tivo name" ???
Apr 20, 2017 at 11:43:19 PM  |  #1

Dear TiVo forum PTB, has a change been implemented for "official" TiVo personnel on the user forums, with usernames now following the "tivo name" format, as opposed to the earlier "tivosupport_name" approach?

 

Prior policy, per the TiVo Forum Support Team Details page, stated...

 

You can identify Official TiVo Customer Support Representatives by their username, which always begins with "tivosupport_". The Support Team does not respond to all posts - only those which would normally be handled by a TiVo Customer Support agent.

 

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(Last Login: Sep 18, 2017 at 11:48:58 AM) host_dolly
host_dolly
Apr 21, 2017 at 10:02:25 AM  |  #2

Hi krkaufman,

 

Official TiVo support agents will always have the username format "tivosupport_name". If there are members using "tivo" in their usernames, they are not official agents. TiVo support agents also have the TiVo logo as their profile picture.

 

Host Dolly

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(Last Login: Sep 13, 2017 at 9:53:40 PM) krkaufman
krkaufman
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Apr 21, 2017 at 12:44:56 PM (Updated: Apr 21, 2017 at 5:46:33 PM)  |  #3

Hi, host_dolly, thanks for the reply.


I can see at least 3 users who are seemingly official TiVo users, at least going off their responses and signatures. If they're not TiVo employees or contractors, they certainly seem to be trying to pass as such.

 

tivo rochel: https://forums.tivo.com/pe/action/forums/displaypost?postID=11309916#e11309916


tivo mae: https://forums.tivo.com/pe/action/forums/displaypost?postID=11309803#e11309803


tivo ivory: https://forums.tivo.com/pe/action/forums/displaypost?postID=11309827#e11309827

  +

tivo shawlly:  https://forums.tivo.com/pe/action/forums/displaypost?postID=11309953#e11309953


 

Not a huge deal, but the recent influx of "tivo name" users seemed odd and might be concerning to users if/when TSNs are requested.


Thanks!

Karl


p.s. Can you explain what tivosupport_brandi and the above users are doing to add linked usernames in their post salutations? (e.g. "Hello sunseeker ...")

 

p.p.s. If looking for forum feature requests, it'd be a boon if a user's profile page could also be used to find *any* activity on the site, including comments. At present, the profile page only seems to list threads started by a given user.



---------------

edit: Updated to add 'tivo shawlly'

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(Last Login: Sep 13, 2017 at 9:53:40 PM) krkaufman
krkaufman
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May 5, 2017 at 7:44:03 PM  |  #4

Looks like the solution was to create a new batch of "tivosupport_" IDs. And nice to see the additions over on TCF, as well...

 

TiVoSupport____ users.png

 

I'm sure the community will appreciate the help.

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(Last Login: Sep 18, 2017 at 11:48:58 AM) host_dolly
host_dolly
May 8, 2017 at 3:41:24 PM  |  #5

Hi krkaufman,

 

There is a new group of TiVo Support agents replacing the other agents you had seen here, such as brandi and zeki.

 

Regarding your "p.p.s" above - You aren't able to find that information using the global search at the top of the site?

 

Thanks,

Host Dolly

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(Last Login: Sep 13, 2017 at 9:53:40 PM) krkaufman
krkaufman
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May 9, 2017 at 2:14:35 PM  |  #6

Noted, thanks.

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