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(Never Logged In) digitalbob
Tivo Desktop 2.7 installation error
Feb 14, 2009 at 10:01:14 PM  |  #1

I'm running XP Pro with SP3.  I had Tivo Desktop v2.5.1 running successfully on my computer. I tried to install v2.7, but I received an error message. "The installation ended prematurely because an error occurred"

I used the Tivo Uninstall utility, rebooted, and disabled my virus scanner prior to another install attempt, but had no luck.

I have iTunes on my computer, so I do have the Bonjour service installed. ( I saw a different thread mentioning Bonjour is required for 2.7)

Any other ideas out there?

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(Last Login: Jul 3, 2015 at 1:49:55 PM) curiousmark
Feb 15, 2009 at 11:55:31 AM  |  #2

Use the cleaner utility after uninstalling and before re-installing with A/V off.

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(Never Logged In) jeffc2000
Apr 21, 2009 at 2:20:13 AM  |  #3

I am getting this same error trying to install 2.7 after uninstalling an older version.  Additionally, a text editor window opens and displays the text below (BonjourInstall.bat).  Did you ever resolve this Problem?  What Desk Cleaner are you referring to?  And what is Bonjour?


copy "dnssd.dll" "%WINDIR%\system32\dnssd.dll"
copy "dns-sd.exe" "%WINDIR%\system32\dns-sd.exe"

mkdir "%ProgramFiles%\Bonjour"

copy "mdnsNSP.dll" "%ProgramFiles%\Bonjour\mdnsNSP.dll"
copy "mDNSResponder.exe" "%ProgramFiles%\Bonjour\mDNSResponder.exe"
copy "About Bonjour.rtf" "%ProgramFiles%\Bonjour\About Bonjour.rtf"

regsvr32 /s "%ProgramFiles%\Bonjour\mdnsNSP.dll"

"%ProgramFiles%\Bonjour\mDNSResponder.exe" -q -install


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(Last Login: September 3, 2015 4:34 AM) ggieseke
Apr 21, 2009 at 8:47:43 AM  |  #4

The cleaner is located at - note that you have to unzip the entire file to a temporary directory before running TiVoDesktopCleaner.

You can read about Bonjour at  Your PC and your DVRs use it to discover each other.  If that's causing the installation error try installing version 1.0.6 from Apple (available on the same page) before installing Desktop.  It will see that you already have a newer version and skip over that part of the installation.

I have seen several 2.7 installations that failed with that error message if your user profile is on a different drive than your operating system.  Most people never change the location of their profile, but if you did it will fail every time.  In the last page of jhoos posted an ingenious workaround for XP.  If you have Vista see for HiKent's comments.


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(Never Logged In) jeffc2000
Apr 23, 2009 at 1:49:32 AM  |  #5

I downloaded and installed the most recent Bonjour version from Apple and that fixed my problem.  Tivo Desktop installed fine afterward.  Thanks.
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