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(Last Login: May 20, 2010 at 7:43:35 AM) judi_e
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Tivo Desktop is unable to contact the DVR
Mar 9, 2008 at 10:07:03 AM (Updated: Mar 9, 2008 at 10:35:15 AM)  |  #1
OK, I've been searching these forums and trying everything I can, and nothing is working.

We just set up our first wireless network. When we first set it up things were working fine. But then I set up static IPs and turned off SSID broadcast and restricted access to only the things in our network, all to keep our network secure, and now I'm having problems.

We have a Netgear WGT624 v3 wireless router. My husband's computer is hardwired to the router. The Tivo and my computer both access the router wirelessly. Both have no problem accessing the internet or my husband's computer, and my husband's computer can access both the Tivo and my computer. But I can't get the Tivo to see my computer, and I can't get Tivo Desktop on my computer to see the Tivo.

I've tried rebooting everything more than once.

I've tried disabling transfers here at tivo.com, forced the Tivo to connect, made sure the new settings took, re-enabled transfers, forced Tivo to connect, made sure the new settings took, rebooted Tivo.....didn't work.

I tired undoing all the security changes I did to the router settings. Didn't work.

I set up all the forwarded ports recommended at http://tivosupport2.instancy.com/LaunchContent.aspx?cid=127d5f60-ef84-4790-85ac-

I've tried everything I can think of and nothing is working.

Tivo Desktop version 2.5.275381
Tivo firmware version 9.1a01-2-649
Both PCs are running XP

Please can someone help me? It's not a huge deal, but it's frustrating me to no end not being able to figure it out.

Judi


Edited to add some more information:

We are using the Tivo Wireless G adapter on the Tivo.

The Tivo just doesn't see my computer. I've tried manually adding it and entering my computer's IP address, and Tivo says there is no server at that IP address.

When I go into Tivo Desktop and click Pick Recordings to Transfer, and the transfer window opens, it waits for a few seconds and then I get:

<i>There was an error while attempting to retrieve data from the selected DVR.
Tivo Desktop is unable to contact the DVR. This could be due to network problems, or the DVR might not be set to allow transfers. To check the DVR settings, go to www.tivo.com, then select "Manage My Account," and "DVR Preferences."</i>

Yet, when I open up the Tivo Server Properties box and click the Access Control tab it sees my DVR, complete with the correct IP address.
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(Last Login: Jun 10, 2014 at 8:51:25 PM) pdonoghu
pdonoghu
Mar 9, 2008 at 11:01:41 AM  |  #2
Thanks for providing lots of detailed information, that really helps to understand your situation.

Since your husband's Tivo is able to see the Tivo, and it sees his PC, I'm going to assume that the network and Tivo are fine. Since your PC can not see the Tivo, or the Tivo see your PC, my suspicion is that there is something on your PC blocking communication. Do you have more than one network adapter in you laptop (like an Ethernet port for wired connection)? Open up the Tivo server properties and make sure it is using the adapter you are connecting to the network with (the wireless one). If that is not the problem, then I would temporarily disable any PC security, firewall, and anti virus software and see if you are able to connect. I have also heard of cases where VPN software installed on the computer blocks connections. If that is the case, uninstalling Tivo desktop, the VPN software, and then installing Tivo desktop then the VPN software sometimes cures the issue.

On a separate note, not broadcasting the SSID and adding MAC filtering are not very good security measures. Your best bet is to use WPA or WPA2 encryption, if you are not already doing so.
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(Last Login: May 20, 2010 at 7:43:35 AM) judi_e
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Mar 9, 2008 at 12:58:21 PM  |  #3
I do still have the ethernet adapter that's integrated into the motherboard, but I checked the Tivo Desktop settings and under Network Identification it says "192.168.1.3 (NETGEAR 108 Mbps Wireless PCI Adapter WG311T - Packet Scheduler Miniport)" so that's the right adapter.

I tried disabling Windows firewall and my AVG antivirus, and it doesn't seem to have made any difference. And I don't have any VPN software running, so that's not it either.

I'm using WPA encryption in addition to the other things I'm doing. I'm new to wireless networking and found a list of 10 things to do for added security, and the not broadcasting and MAC filtering were on that list, as well as WPA, so I'm just trying to do everything I can because I'm paranoid, lol.

Thanks for your help so far.
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(Last Login: Jun 10, 2014 at 8:51:25 PM) pdonoghu
pdonoghu
Mar 9, 2008 at 1:20:10 PM  |  #4
You don't have any VPN software "running". Do you have a VPN client on the laptop? I've heard of a case where even when it was not running, the VPN installed software was interfering with Tivo Desktop. That person was able to get around the problem by removing both Tivo Desktop and the VPN client, reinstall Tivo Desktop, then reinstall the VPN client. Not saying that is your problem, but have heard of it before. On the other hand, if you don't even have a VPN client installed, that would not be the issue.

Here's something to try, from your broswer httpS://your Tivo IP address
Note the S in httpS. Accept the certificate (temporary is OK) Your user name would be tivo (lowercase), the password is your media access key for your account. See if you can connect that way.
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(Last Login: May 20, 2010 at 7:43:35 AM) judi_e
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Mar 9, 2008 at 2:18:56 PM  |  #5
Yeah, no VPN client here at all. This isn't a laptop, and I really wouldn't have any use for VPN software anyway.

I tried connecting to the tivo the way you suggested, and couldn't get there. It times out.
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(Last Login: Jun 10, 2014 at 8:51:25 PM) pdonoghu
pdonoghu
Mar 9, 2008 at 6:43:33 PM  |  #6
Just to be sure, you tried https://192.168.1.100 (substituting your Tivo's local IP address). If that's the case, there is something on your computer blocking access.

Can you try the https from you husbands computer to confirm it works?

What is the IP address for the Tivo, your computer, and your husband's computer? They all should have the first same 3 octets, for example: 192.168.1.XXX where the XXX will be unique for each device. Is it possible your computer is connecting to another local wireless network? Is your SSID unique? i know this is not likely as you are using a secure network but computers will sometimes latch onto an open network with a stronger signal. If your SSID is unique, you can check to see that your computer is actually connecting to your network.
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(Last Login: Mar 10, 2008 at 2:05:36 PM) garch69
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Mar 10, 2008 at 2:07:01 PM  |  #7
I have the same problem as Judi_E.

However, I can use https method to make the connection from my computer to the Tivo.

The problem is that the tivo files downloading from the Tivo cannot be played on my computer since these files are encrypted by the MAK.

Tivo Desktop needs to connect the Tivo to check the MAK while decrypting those tivo files.

Any idea? What should I do?
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(Last Login: September 16, 2014 6:56 AM) curiousmark
curiousmark
Mar 10, 2008 at 6:54:22 PM  |  #8
garch69,
Since your problem is a little different, can you start your own thread, advice to you would only be confusing in this thread.
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